Effective Date: 01/11/2025
Company Name: Onetap Company
Website: https://onetapcompany.in
Welcome to Onetap!
By accessing or using our website, mobile application, or any of our services, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our platform.
If you do not agree to these Terms, please do not use our website or services.
🔹 1. Introduction
Onetap (“we,” “our,” or “us”) provides a digital platform that connects customers with verified service providers (vendors) across various service categories.
Our goal is to make every service accessible — quickly, transparently, and conveniently — with just one tap.
By using our platform, you agree to these Terms and our Privacy Policy.
🔹 2. Eligibility
To use Onetap services, you must:
- Be at least 18 years of age
- Provide accurate and truthful information
- Use the platform for lawful purposes only
If you register on behalf of a business, you confirm that you have the authority to bind that business to these Terms.
🔹 3. User Responsibilities
As a customer, you agree to:
- Use the platform for genuine service requests only
- Provide accurate contact and location details
- Treat vendors and support staff respectfully
- Not misuse, copy, or manipulate any information from the platform
As a vendor, you agree to:
- Provide only genuine and professional services
- Maintain quality, punctuality, and transparency
- Keep your vendor profile, pricing, and documents up to date
- Follow all applicable laws and regulations
🔹 4. Service Process
Onetap acts as a facilitator between customers and vendors.
When a customer books a service, the request is shared with verified vendors. The vendor accepts the request and provides the service directly.
Onetap does not guarantee the quality or completion of a service — that responsibility lies with the vendor. However, we continuously monitor performance and feedback to maintain trust and reliability.
🔹 5. Payments and Charges
- Some services may require advance payment or booking fees.
- Payments can be made through online modes or directly to the vendor.
- Onetap may charge a small service or convenience fee for using the platform.
- All payments are processed securely.
In case of refunds, the policy will depend on the specific vendor’s terms and the nature of the service provided.
🔹 6. Cancellations and Refunds
- Customers can cancel a booking before the service starts.
- Vendors reserve the right to accept or reject service requests.
- Refunds (if applicable) will be processed according to vendor and Onetap policies.
- Onetap is not responsible for delays or losses caused by vendor unavailability or user errors.
🔹 7. Vendor Verification
We verify vendors through document checks and manual screening, but we do not control their day-to-day operations.
While we aim to list only genuine vendors, Onetap is not liable for individual vendor actions, damages, or misconduct.
🔹 8. Prohibited Activities
Users and vendors are strictly prohibited from:
- Misusing or reselling platform data
- Posting false, abusive, or misleading information
- Attempting to hack, copy, or reverse-engineer the website/app
- Violating intellectual property rights
- Using the platform for any illegal or fraudulent purpose
Any violation may result in immediate suspension or termination of your account.
🔹 9. Intellectual Property
All logos, designs, trademarks, texts, and digital materials on Onetap are the exclusive property of Onetap Company.
You may not copy, modify, distribute, or use any content without our written permission.
🔹 10. Limitation of Liability
Onetap acts only as a platform to connect customers and vendors.
We are not responsible for:
- The actions or behavior of vendors or customers
- Service delays, damages, or unsatisfactory results
- Technical issues, outages, or data loss
However, we strive to maintain a safe and reliable environment for all users.
🔹 11. Termination
Onetap reserves the right to suspend or terminate any account that violates these Terms or engages in fraudulent or harmful behavior — without prior notice.
Users may also deactivate their accounts at any time by contacting support.
🔹 12. Changes to Terms
We may update or modify these Terms and Conditions from time to time.
Any changes will be posted on this page with an updated Effective Date.
Continued use of the platform means you accept the revised Terms.
🔹 13. Governing Law
These Terms are governed by and interpreted in accordance with the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Patna, Bihar].
🔹 14. Contact Us
If you have any questions, feedback, or complaints regarding these Terms, please contact us at:
📧 Email: support@onetapcompany.in
📞 Phone: +919204729309
🌐 Website: https://onetapcompany.in
🏢 Address: Khemichak, Patna, 800027
